We understand that some orders will need to be returned for a refund. Our goal is to make that process as hassle free as possible. Our return policy is among the best in our industry. Most of our competitors charge a restocking fee of 15% - 25%, and only have a 30 day return policy. We charge a 10% restocking fee and have a 60 day return policy. We also allow you to use our UPS account so that you can benefit from our discounted UPS rates.